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Select your Operating Unit and choose the document type causing the issue (e.g., Standard Purchase Order ).
Read the exact wording of buttons. If you see a button like “Complete Action” or “Process,” try that instead of the generic “Save” or “OK.”
Disclaimer: This article is provided for informational purposes. Error codes and application behaviors may vary between software versions and vendors. Always consult your official system documentation and follow your organization’s change management procedures before modifying backend data or configurations. app-po-14160 document action not completed successfully
Use transaction SM12 to display and delete locks. Select the table containing your PO number and remove the lock entry.
: If the document was modified but not archived, you may need to undo those changes before the system allows a "Cancel" action. Review My Oracle Support (MOS) Notes Note 1912083.1 if the error occurs during Blanket Release. Note 390023.1
Note: Do not run status change scripts while parallel actions are happening on the same document to avoid severe database locking issues. Technical Data Verification Table Does this happen for or just this specific one
If you have backend access, running these checks can pinpoint the root cause:
This isn't usually a bug in the code, but rather a failing. The system is essentially saying, "I tried to process this, but something about the document's current state or the setup doesn't add up." Common culprits include:
Enter the (which is your Purchase Order or Requisition number). Click Go and select the errored workflow instance. If you see a button like “Complete Action”
Before modifying any data, verify the structural integrity of the underlying accounts:
Remember: This error is a symptom, not the disease. Treat the underlying cause—whether it’s an inactive vendor, a closed PO, or a missing approval flag—and your procurement workflow will return to normal.
By understanding the common causes and following the troubleshooting ladder—from basic user steps to advanced administrative fixes—you can minimize downtime and get back to business. Remember to document any permanent solutions in your internal knowledge base to empower your entire team.